For items that are damaged during shipment, please reach out within 7 days of delivery with applicable order information and photo evidence to begin the claims process with the carrier. Replacements are processed simultaneously on a case by case basis. Please note that new items may also need time to cure before shipment.

Once your items have shipped you will be provided with a tracking number. We ask that arrangements are made to receive your package upon delivery and that measures are taken to avoid products from being left outdoors. Please request for your package to be held at your local post office if you do not anticipate being home during the estimated time of delivery. Please note, shipping delays do occur on occasion; however, your package is safe and on its way to you. In the event of an extended shipping event, please contact the postal service or reach out to coordinate this effort. If your package does not arrive or appear to be moving in the shipment process after 2 weeks, we ask that you please contact us with your order number and information to begin the investigation process.

Unfortunately stolen packages, especially around the holidays, can happen. We are not responsible for lost or stolen packages; however, we are more than happy to assist when filing a claim with the postal service. Please contact us with your order information within 2 days of delivery if this is the case. If you are not anticipating to be home during the estimated time of delivery we ask that arrangements are made to have the package held for pickup. Alternatively, signature confirmation may be a better solution for those who would like to be notified upon arrival. We ask that appropriate arrangements or package insurance be maintained when placing an order.